• We operate strictly to the guidelines set out by the Distance Selling Regulations, whereby a consumer has an unconditional right to cancel their order up to seven days of receipt of goods. A decision to cancel an order must be made in writing and we shall refund in full the cost of the goods and delivery, but not the shipping costs incurred for return of the goods.
• Any returned goods must be sent to MTC Exhausts, Unit 2 Osprey place, Burscough industrial estate, Lancashire, L40 8LD. A brief note must be enclosed with the goods explaining the reason for return as well as the consumer’s contact details. Upon safe receipt of undamaged goods, a refund will be processed immediately via the original means of payment, eg a credit card payment will be refunded back to the same credit card, a Paypal payment will be refunded back into the Paypal account.
• The consumer has the responsibility to ensure that returned goods are unused and in the original packaging, any goods returned and sustaining damage in transit will not be refunded in full if not packaged in the original packaging.
• Any goods that are one off/ custom made/ special order cannot be returned.
PRIVACY POLICY
Summary
* We only ask for personal information that we require.
* We will only use this information to satisfy the purposes for which it was collected.
* We'll tell you what information we have recorded about you.
* If you would like any personal information changed or deleted, just ask.
Who we are
This website is operated by MTC Exhausts. You can reach us via email at sales_mtcexhausts.co.uk
What we know about you
When you visit our website, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily.
The information we record and use for statistical purposes is:
* Your server address
* The date and time
* The pages accessed and documents downloaded
* The time spent on each page
* The previous site visited
* The type of operating system and browser used
Your email address
We do not know your email address unless you give it to us. We only record your email address if you send us a message, either directly or by completing an online form. We will use it only internally within MTC Exhausts, and will not disclose it to other organisations without your permission. We do not sell or pass on any of our visitors' details. If you have given us your email address, but do not want to receive any correspondence from us in the future, please let us know by contacting via email
How we use this information
Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use statistical information to improve the content of our website and analyse what pages people visit.
Who has access to your information?
We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. web site designers). We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.
Future Variations
If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Corrections
Upon request, we'll tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.
